Terms of service.

These terms of service (“Agreement”) set forth the general terms and conditions of your use of the giftsbya.com website (“Website”) and any of its related products and services (collectively, “Services”). This Agreement is legally binding between you (“User”, “you” or “your”) and Gifts By A LLC (“Gifts By A LLC”, “we”, “us” or “our”). By accessing and using the Website and Services, you acknowledge that you have read, understood, and agree to be bound by the terms of this Agreement. You acknowledge that this Agreement is a contract between you and Gifts By A LLC, even though it is electronic and is not physically signed by you, and it governs your use of the Website and Services.

Requesting Services

You may contact Gifts By A LLC to request Services via email (info@giftsbya.com), or orally on an introduction call scheduled through the Website (giftsbya.com).

Your request for Services is accepted by Gifts By A LLC when we so agree orally by telephone or in writing by email. The contract between us will be formed by the contents of our email/telephone exchange, any other relevant documents, or confirmations that we send to you (including invoices) and this Agreement.

During the request for Services process we will let you know the applicable fees. If the Services are ongoing, we will also tell you when and how you can end the contract.

Once we have started working on your request for Services it may not be possible for you to cancel your request and you will be obliged to pay some or all of our fees. Provided we have not started working on the Services you have requested, you have 14 days to change your mind and cancel your request to us.

We will not be liable to you (or deemed to be in breach of our agreement with you) if our supply of Services is delayed by an event outside our reasonable control.

Fees and payments

When we accept your request for Services, we may require you to provide us with payment card details via our Website or through a Credit Card Authorization form to secure the service request and any subsequent purchase(s) on your behalf. For any purchase(s) on your behalf, we will generate an invoice, which is due immediately. Items will not be shipped until our invoice is paid.

Items will either be shipped directly to our office (to then forward onto you), or will be sent directly to your specified delivery address.

If you do not make any payment to us when it is due, we may end the contract for Services at any time by writing to you.

Purchasing Products

If you require us to purchase products from a third-party retailer (“Retailer”) for you, we will purchase the relevant products from the Retailer on your behalf and in accordance with your instructions. In order to process your order, we may need to share your personal data and delivery details that are related to your order with the relevant Retailers. The personal data and delivery details you provide to us will be collected, stored, and processed in accordance with our privacy policy and in accordance with the privacy policies of the relevant Retailers.

You acknowledge and agree that each Retailer has their own processing times, delivery methods and prices, and returns and refund policies. We shall endeavour to notify you of such information at the time of your order.

Returns and exchanges

The details, images and descriptions of the products that we give to you when we provide the Services or when we issue you with a invoice are provided to us by the Retailers. All efforts are made to ensure that such details, images, descriptions and prices are accurate, however your product may vary slightly from the images and descriptions provided. You acknowledge that no guarantees can be made as to any product’s consistency.

We cannot give any undertaking that products you purchase from Retailers through us will be of satisfactory quality, and this and any other such warranties (whether express or implied) are disclaimed by us absolutely to the fullest extent permitted by law. If the products you have ordered are not as described, flawed or not fit for purpose, we will return them to the Retailer on your behalf in accordance with the Retailer’s returns policy and we shall assist you where reasonably practicable in respect of any such return, exchange or refund. You also acknowledge that for every return, exchange or repair request, Retailers reserve the right to evaluate the product before agreeing to anything.

Please note that if you decide to return any product for any reason other than in accordance with the paragraph above (for example because you have changed your mind or because the product does not fit), you will only be able to do so to the extent that the return is permitted by the Retailer who supplied the item. We shall assist you where reasonably practicable in respect of any such return, and you agree that you are liable for any costs incurred in the return or exchange process. In some cases, certain Retailers will allow an exchange but not a refund, or will only be able to issue a credit note. In other cases, the Retailers will accept full returns and refunds within a stated time limit. Please note any fees incurred for Services are non-refundable in the event of a return, exchange, or refund.

Severability

All rights and restrictions contained in this Agreement may be exercised and shall be applicable and binding only to the extent that they do not violate any applicable laws and are intended to be limited to the extent necessary so that they will not render this Agreement illegal, invalid or unenforceable. If any provision or portion of any provision of this Agreement shall be held to be illegal, invalid or unenforceable by a court of competent jurisdiction, it is the intention of the parties that the remaining provisions or portions thereof shall constitute their agreement with respect to the subject matter hereof, and all such remaining provisions or portions thereof shall remain in full force and effect.

Changes and amendments

We reserve the right to modify this Agreement or its terms related to the Website and Services at any time at our discretion. When we do, we will revise the updated date at the bottom of this page.

An updated version of this Agreement will be effective immediately upon the posting of the revised Agreement unless otherwise specified. Your continued use of the Website and Services after the effective date of the revised Agreement (or such other act specified at that time) will constitute your consent to those changes.

As of: February 25, 2025